You Agree and Confirm:

1. That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by Vedaaz for redelivery shall be claimed from you.
2. That you will use the services provided by the site, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the site.
3. You will provide authentic and true information in all instances where such information is requested of you. Vedaaz reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), it has the right in its sole discretion to reject the registration and debar you from using the services and / or other affiliated websites without prior intimation whatsoever.
4. That you are accessing the services available on this site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this site.
5. That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
6. That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item’s description.
You may not use the site for any of the following purposes:
1. Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
2. Transmitting material that encourages conduct that constitutes a criminal offence or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
3. Gaining unauthorized access to other computer systems.
4. Interfering with any other person’s use or enjoyment of the site.
5. Breaching any applicable laws.
6. Interfering or disrupting networks or web sites connected to the site.
7. Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

Cancellation by site / Customer:

You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we will refund any payments already made by you for the order. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

Return & Refunds:

If due to some reason the customer is not satisfied with the quality or freshness, damaged product. We will issue a wallet credit for the value of the ordered product/s which will be credited to the customer’s Vedaaz wallet account. This wallet credit can be used to pay customer’s subsequent shopping bills from Vedaaz. Refunds will not be accepted for any other reasons whatsoever.

Refund Policy:

Vedaaz can issue/clear any refund only up to 48 hours of delivery. Therefore customers are requested to reach out to customer care in case of any refund or refund related issue within 24 hours from the time of items delivered. So that the refund can be initiated within the 48 hours’ time period.